Customer Service Training

Last night we attended a very informative training lead by an Australian customer service expert. As a ship, we welcome hundreds and sometimes thousands of visitors on our ship each day so excellent customer service is imperative. As Americans, customer service is such an ingrained part of our culture, but for so many nations, this is a new concept. Just smiling and saying a friendly "hello" to a visitor can make all the difference in the world! We learned a few great new tips and were reminded of many more we have learned in the past. We're excited that the ship leadership is so dedicated to making all of our visitors on board feel welcome.